Sunday, August 23, 2020

Understanding Political Process Theory

Understanding Political Process Theory Otherwise called political open door hypothesis, political procedure hypothesis offers a clarification of the conditions, outlook, and activities that make a social development fruitful in accomplishing its objectives. As indicated by this hypothesis, political open doors for change should initially be available before a development can accomplish its destinations. Following that, the development at last endeavors to make change through the current political structure and procedures. Diagram Political procedure hypothesis (PPT) is viewed as the center hypothesis of social developments and how they prepare (work to make change). It was created byâ sociologists in the U.S. during the 1970s and 80s, in light of the Civil Rights, hostile to war, and understudy developments of the 1960s. Humanist Douglas McAdam, presently an educator at Stanford University, is credited with first building up this hypothesis by means of his investigation of the Black Civil Rights development (see his book Political Process and the Development of Black Insurgency, 1930-1970, distributed in 1982). Preceding the advancement of this hypothesis, social researchers saw individuals from social developments as silly and crazed and encircled them as degenerates as opposed to political entertainers. Created through cautious research, political procedure hypothesis disturbed that see and uncovered its upsetting elitist, supremacist, and male centric roots. Asset preparation hypothesis correspondingly offers an elective view to this old style one. Since McAdam distributed his book laying out the hypothesis, amendments to it have been made by him and different sociologists, so today it varies from McAdams unique articulation. As humanist Neal Caren portrays in his entrance on the hypothesis in the Blackwell Encyclopedia of Sociology, political procedure hypothesis diagrams five key parts that decide the achievement or disappointment of a social development: political chances, preparing structures, confining processes,â protest cycles, and hostile collections. Political opportunitiesâ are the most significant part of PPT, on the grounds that as per the hypothesis, without them, accomplishment for a social development is unimaginable. Political opportunitiesor open doors for mediation and change inside the current political systemexist when the framework encounters vulnerabilities. Vulnerabilities in the framework can emerge for an assortment of reasons however rely on an emergency of authenticity wherein the masses no longer backings the social and monetary conditions cultivated or kept up by the framework. Openings may be driven byâ the expanding of political emancipation to those recently avoided (like ladies and non-white individuals, generally), divisions among pioneers, expanding decent variety inside political bodies and the electorate, and a slackening of severe structures that recently shielded individuals from requesting change.Mobilizing structuresâ refer to theâ already existing associations (political or something else) tha t are available among the network that needs change. These associations fill in as activating structures for a social development by giving enrollment, administration, and correspondence and informal communities to the sprouting development. Models incorporate places of worship, network and philanthropic associations, and understudy gatherings and schools, to give some examples. Confining procedures are done by pioneers of an association so as to permit the gathering or development toâ clearly and influentially depict the current issues, articulate why change is fundamental, what changes are wanted, and how one can approach accomplishing them. Surrounding forms encourage the ideological purchase in among development individuals, individuals from the political foundation, and people in general everywhere that is important for a social development to take advantage of political lucky breaks and make change. McAdam and partners depict encircling as cognizant vital endeavors by gatherings of individuals to mold shared understandings of the world and of themselves that real and inspire aggregate activity (see Comparative Perspectives on Social Movements: Political Opportunities, Mobilizing Structures, and Cultural Framing [1996]).Protest cyclesâ are another significant part of social development accomplishment as per PPT. A dissent cycle is a prolongedâ peri od of time when resistance to the political framework and demonstrations of dissent are in an uplifted state. Inside this hypothetical point of view, fights are significant articulations of the perspectives and requests of the preparing structures associated with the development and are vehicles to communicate the ideological casings associated with the encircling procedure. All things considered, fights serve to reinforce solidarity inside the development, to bring issues to light among the overall population about the issues focused by the development, and furthermore serve to help enlist new individuals. The fifth and last part of PPT is disagreeable collections, which alludes to the arrangement of means through which the development makes its cases. These ordinarily incorporate strikes, exhibitions (fights), andâ petitions. As indicated by PPT, when these components are available, it is conceivable that a social development will have the option to make changes inside the current political framework that will mirror the ideal result. Key Figures There are numerous sociologists who study social developments, yet key figures who made and refine PPT incorporate Charles Tilly, Peter Eisinger, Sidney Tarrow, David Snow, David Meyer, and Douglas McAdam. Suggested Reading To study PPT see the accompanying assets: From Mobilization to Revolutionâ (1978), by Charles Tilly.Political Process Theory, Blackwell Encyclopedia of Sociology, by Neal Caren (2007).Political Process and the Development of Black Insurgency,â (1982) by Douglas McAdam.Comparative Perspectives on Social Movements: Political Opportunities, Mobilizing Structures, and Cultural Framingâ (1996), by Douglas McAdam and partners. Updatedâ by Nicki Lisa Cole, Ph.D.

Friday, August 21, 2020

Amrita Pritam :: essays research papers

Amrita Pritam (brought into the world 31 August 1919) is an easily recognized name in the Punjab, being the main most noticeable lady Punjabi artist and fiction author. After parcel she made Delhi her subsequent home. She was the principal lady beneficiary of th Sahitya Akademi Award, the primary Punjabi lady to get the Padma Shree from the President of India in 1969. In spite of the fact that incredulous of the communist camp, her works were interpreted in all the east European dialects including French, Japanese and Danish. Mehfil, a quarterly from Michigan State University distributed an issue on her works. She got Jananpeeth grant in 1982 for her lifetime commitment to Punjabi writing. She got three D Lit degrees from Delhi, Jabalpur and Vishva Bharti Universities in 1973 and 1983 individually. Inspite of her unexpected weakness, she is as yet dynamic composition and altering a month to month magazine in Punjabi Nagmani. Tribute To Warris Shah - Amrita Pritam Roman form by Amritjit Singh Interpreted by Darshan Singh Maini aj aakhan waaris shah nooN kito.n qabra.n vicho.n bol! te aj kitab-e-ishq da koi agla varka phol! ik return on initial capital investment si dhii punjab dii tuu likh-likh female horse vaiN aj lakkha.n dheeyan rondian tainuu.n waaris shah nooN kahaN! uTh darmandaN diaa dardiiaa uTh tak apNa punjaab! aj bele laashaa.n vichiiaa.n te lahu dii bharii chenaab! kise ne panja paaNia.n vich dittii zahir rala! te unhaa.n paaNiaa.n dharat nuu.n dittaa paaNii laa! jitthe vajdii phuuk pyaar di ve gracious vanjhli gayi guaach ranjhe de sab veer aj bhul gaye usdi jaach dharti te lahu vasiya, qabran payiyan choN preet diyan shaahazaadiiaa.n aj vich mazaaraa.n roN aj sab 'qaido' baN gaye, husn ishq de chor aj kitho.n liaaiie labbh ke waaris shah ik hor aj aakhan waaris shah nooN kito.n qabra.n vicho.n bol! te aj kitab-e-ishq da koi agla varka phol! English Translation (This interpretation is taken from book in English by Darshan Singh Maini called STUDIES IN PUNJABI POETRY) I state to Waris Shah today, talk from your grave Also, add another page to your book of affection When one little girl of Punjab sobbed, and you composed your long adventure; Today thousands sob, calling to you Waris Shah: Emerge, o companion of the harrowed; emerge and see the province of Punjab, Bodies flung on fields, and the Chenaab streaming with much blood. Somebody filled the five streams with poison, What's more, this equivalent water presently waters our dirt. Where was lost the flute, where the melodies of adoration sounded? And every one of Ranjha's siblings neglected to play the flute. Blood has down-poured on the dirt, graves are overflowing with blood, The princesses of adoration cry their hearts out in the memorial parks.

Sunday, August 9, 2020

Choosing Essay Topics about Female Character in Shakespeare Is Simple

<h1> Choosing Essay Topics about Female Character in Shakespeare Is Simple</h1> <h2> A Secret Weapon for Essay Topics about Female Character in Shakespeare </h2> <p>There's no theme excessively precarious for our specialists. It's completely secret, quick, and gets you the perfect sort of help you request! Interestingly, in light of the fact that it's been around for so long, you aren't actually anticipated to consider new ideas. Regardless of whether you already have an issue relegated by your instructor, we're certain our guide will assist you with preventing the standard mix-ups. </p> <p>Needless to state, you don't wish to do that. Since knowing Shakespeare's best stories and refering to his most famous lines is the indication of how edified an individual really is. You will just need to introduce every single relevant detail for your paper like the subject, length (number of pages or words), the referencing style that you need and other significant information which you should be remembered for your paper. </p> <h2> Essay Topics about Female Character in Shakespeare: the Ultimate Convenience!</h2> <p>In Literature there are bunches of occurrences when ladies are typified exclusively because of their physical height. Sexual orientation is comprehended to be manly or ladylike characteristics which are socially fixed to their organic sex contrary to each other. Sexual orientation jobs is a subject which regularly resounds with understudies, since it's furthermore a current one that is probably going to light solid emotions. It's intere sted to take note of the capacity of ladies in Shakespearean writing. </p> <p>Although there are a couple of likenesses between Elizabethan events and today, ladies have come an exceptionally long path in indicating they are equivalent to men. Rather, you can investigate how Lady Macbeth does correctly something comparative in seeking after her goals. Select The Dark Lady and contend the manner in which she'd be spoken to in the genuine world. </p> <p>You may likewise discover more subtleties on how best to utilize citations in articles. On the off chance that you can achieve this in a 5 passage article, you can do this for any longer expositions too. The absolute first paper is a short examination. Peruse on to see how to create articles for extraordinary pieces of fiction. </p> <p>You can make your expositions intriguing with the expansion of a prestigious statement, and there's no one superior to a Shakespeare to cite! It's straightforward we can offer you with the Shakespeare article that is fundamental from you at a cost that is extremely moderate for understudies simply like you. At definitely a similar time, you may likewise be guaranteed your Shakespeare exposition will be composed without any preparation. You will get a superior quality Shakespeare article. </p> <p>Utilizing the exposition points underneath in blend with the rundown of significant statements from Macbeth at the base of the website page, you ought not experience any difficulty associating with the content and composing an exceptional article. You need to go through three statements to back your answer. In the accompanying article, you will discover the best approach to utilize cites from Shakespeare in your composition and the best approach to property the statement accurately. Use references from the book to fortify your case. </p> <p>Discuss whether Macbeth is actually a heartbreaking figure. Woman Macbeth is the one most prevailing female character in both old style and contemporary writing. Woman Macbeth is a huge character who most firmly challenges this customary capacity. Woman Macbeth is a decision case of such rebellion. </p> <p>We are here so as to help you in verifying that you'll be in a situation to document your article on the very date and time your instructor doled out to you. When from time to time, your teacher may request that you dissect a later work. At the point when you take a shot at a sheet of writing in a course, for example, Hamlet, for example, teachers regularly request that you do an artistic investigation of the said work. Most understudies believe that it is the absence of want to finish assignments that causes the utilizing of composing administrations. </p>

Thursday, July 30, 2020

Good Music Research Paper Topics

<h1>Good Music Research Paper Topics</h1><p>A music inquire about paper subject may incorporate finding better approaches to deliver compelling audio effects. It may likewise cover imaginative approaches to utilize instruments in inventive manners. Or then again, it may inspect how instrument plays are being utilized as an approach to manufacture music documentation and scores. Or on the other hand, it may investigate the impact of media on the viability of the instrument.</p><p></p><p>The violin is a key instrument. It isn't just an astonishing instrument yet it has an incredible history. The violin, similar to the entirety of the best instruments is definitely not a one time thing. It's a piece of the human soul that has been around until the end of time. With the violin as an instrument, we can truly end up inside an alternate world with music.</p><p></p><p>Good music look into paper points may along these lines rem ember how to set aside cash for this extremely valuable instrument. Or on the other hand, how to upgrade its quality by instructing its clients about its over 2500 years of history. Or on the other hand, it may be fascinating to take a gander at how we have advanced from the previous old style violins to the more present day cellos and stringed instruments.</p><p></p><p>Another one of these themes may be the way we may improve the learning experience of the understudies in our secondary school science classes. We need them to be acquainted with all the essential logical ideas they have to know.</p><p></p><p>Music additionally has an abundance of history. From Mozart to Beethoven to The Beatles, music has made its imprint. What's more, probably the best music specialists had humble beginnings.</p><p></p><p>So, great music inquire about paper subjects may likewise consider how performers keep on pushing the limits of music. This is on the grounds that they have a profound comprehension of the stuff to be an artist. They have discovered numerous new and energizing approaches to communicate with the intensity of music. What's more, so they are continually searching for better approaches to make their music more effective.</p><p></p><p>So, great music look into paper subjects may incorporate a portion of these points. There are such a large number of extraordinary thoughts here to assist us with becoming familiar with this incredible endowment of the violin has given to mankind.</p>

Thursday, July 16, 2020

The One Thing to Do for Academic Essay

<h1> The One Thing to Do for Academic Essay </h1> <h2>The Secret to Academic Essay </h2> <p>Writing a prosperous scholastic passage is a lot of precisely the same. At the point when you're given a task to compose a scholastic article, your teacher may give you a specific theme or solicitation that you expound on a specific theory explanation. </p> <p>Choosing on the web article scholars isn't a bad dream any longer. That implies you should carefully stick to the subject, and don't endeavor to address to various inquiries in the very same paper. At the point when you buy a paper from us, you're ensured to savor singular methodology since exposition help given by our journalists is constantly altered dependent on your necessities. 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You need to see that particularly with scholarly papers, there's a huge piece of arranging, readiness, and examination which goes into the completed item and as such it isn't something which it is conceivable to surge and hope to have a decent outcome in. </p> <h2> Life After Academic Essay </h2> <p>Essay composing is a yearning and arduous undertaking for most of understudies. Since scholarly expositions are well known in the subject of training and examination, you ought to be sure your composing is both legitimate, intriguing and useful. Scholastic surveys are incredibly basic types of scholarly composing assignments. Scholarly composing ought to be very exact. </p>

Thursday, July 9, 2020

Implementing Balanced Scorecard Business Essay - Free Essay Example

INTRODUCTION: Balanced Scorecard Companies today are in the midst of a revolutionary transformation as Industrial age competition is shifting to Information age competition. The cut-throat competition that businesses faced in the last two decades has made them to look for improvement initiatives like Total Quality Management, Just-in-Time (JIT) systems; Activity based cost management, Employee empowerment and Business process Re-engineering. Though these initiatives resulted in enhanced shareholder value, their structure was disjointed and focused on the short-term survival and growth. These programs were centered on achieving breakthrough performance merely by monitoring and controlling financial measures of past performance. This collision between the irresistible force to build long-range competitive capabilities and the immovable object of the historical-cost financial accounting model has led to a new blend the balanced scorecard. It was originated by Dr. Robert Kaplan (Harvard Business School) and David Norton  as a performance measurement framework  that  added strategic  non-financial performance measures to traditional financial metrics to  give managers and executives a  more balanced view of organizational performance. The balanced scorecard is a strategic planning and management system that is used  extensively in business and industry, government, and nonprofit organizations worldwide  to align business activities to the vision and strategy of the organization, improve internal and external com munications, and monitor organization performance against strategic goals.   While the phrase balanced scorecard was coined in the early 1990s, the roots of the this type of approach are deep, and include the pioneering work of General Electric on performance measurement reporting in the 1950s and the work of French process engineers (who created the Tableau de Bord literally, a dashboard of performance measures) in the early part of the 20th century. The balanced scorecard has evolved from its early use as a simple performance measurement framework to a full strategic planning and management system. The new balanced scorecard transforms an organizations strategic plan from an attractive but passive document into the marching orders for the organization on a daily basis. It provides a framework that not only provides performance measurements, but helps planners identify what should be done and measured. It enables executives to truly execute their strategies. This   new approach to strategic management was  first detailed in a series of  articles  and books  by Robert S.  Kaplan and David P. Norton. Recognizing some of the weaknesses and vagueness of previous management approaches, the balanced scorecard approach provides a clear prescription as to what companies should measure in order to balance the financial perspective. The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the nerve center of an enterprise. In a nutshell, the need to link financial and non-financial measures of performance and identifying key performance measu res led to the emergence of Balanced Score Card approach developed by Norton and Kaplan (1992) in the US. The Balanced score card is defined as an approach to the provision of information to management to assist strategic policy formulation and achievement. It emphasized the need to provide the user with a set of information, which addresses all relevant areas of performance in an objective and unbiased fashion. Kaplan and Norton identified four perspectives representing the important facets of the organization. These were: Financial perspective (how do we look to shareholders?) Customer perspective (how the customers see us?) Internal business perspective (what we excel at?) Innovation Learning perspective (can we continue to improve and create value?) The idea behind the four perspectives represents a balanced view of any organization and by creating measures under each of these headings all the important areas of business would be covered. It is important to no te that the balanced score card itself is just a frame work and it doesnt say what the specific measures should be. It is a matter for people within the organization to decide upon. The set of measures for each organization or even sections with the organization will be different. Much of the success of scorecard depends on how the measures are agreed, the way they are implemented and how they are acted upon. So the process of designing a score card is as important as the score card itself. Facts about Balanced Scorecard More than 50 percent of large enterprises use some type of a balanced scorecard according to study by Cranfield University According to Balanced Scorecard Collaborative 95% of typical workforce does not understand its organizations strategy 90% of organizations fail to execute their strategies successfully 86% of executive teams spend less than one hour per month discussing strategy 70% of organizations do not link middle management incentives to strategy 60% of organizations do not link strategy to budgeting According to Balanced Scorecard Forum 80% of organizations using balanced scorecard reported improvements in operating performance 66% of these organizations reported an increase in profits According to Bain Co About 70 percent of organizations had at least partially implemented a balanced scorecard by 2006. 50 percent of Fortune 1,000 companies are using the balanced scorecard According to Microsoft Business Intelligence Conference 30% of companies think that the most important to their company today is performance management WHY DOES A BUSINESS NEED A BALANCED SCORECARD (BSC)? Any successful business or organization in this world rests upon multiple pillars; out of that following four are the most important and critical. Financial Customer Internal Processes People (Learning and Innovation and Growth) The balanced scorecard is a way of Measuring organizational, business unit or department success; Balancing long and short term actions; Measurement of; Financial Perspective: How well do we mange our resources? Customer Perspective: How do customers see us? Internal Operations: Are we productive and effective? Employees and Learning Perspective: How do our employees feel? A way of tying strategy to measures of action What Does Balanced Mean? Each indicator or category on a Balanced Scorecard has its own weight-that is, a number which shows its relative importance.   These weights tell you which goals, indicators, and tasks are most important or most valuable to the company.   You will also take these weights into account when you calculate the total performance of your Balanced Scorecard. The Need for the scorecard Measurement matters: If you cant measure it, you cant manage it. An organizations measurement system strongly affects the behavior of people both inside and outside the organization. The ultimate aim of any measurement system should be to motivate all managers and employees to implement successfully the business units strategy and improve performance. Those companies that can translate their strategy into measurement system will be able to execute their strategy because they communicate their objectives and their targets. The communication makes managers and employees focus on the critical drivers enabling them to align investments, initiatives and actions accomplishing strategic goals. Historically, the measurement system for any business has been financial. Accounting was considered to be the language of business .Innovations in measuring the financial performance of the industrial age companies played a vital role in their successful growth. And financial innovations, such as the Return on Investment (ROI) metric, and operating and cash budgets, were critical to the success of these corporations. However, an over emphasis on achieving and maintaining short-term financial results can cause companies to over invest in short-term fixes and to under invest in long-term value creation, particularly in the intangible and intellectual assets that generate future growth. The pressure for short-term financial performance often causes companies to reduce the resources spent on new product development, process improvements, human resource development, Information technology, databases and systems as well as customer and market development. In short, these organizations use the financial and non-financial performance only for tactical feedback and control of short-term operations. Use of scorecard helps the management to get a holistic picture of overall business scenario covering both financial as well as non-financial measures. Linking Strategy with Performance Measures The essential thrust of the balanced scorecard is based on the fundamental proposition that within organizations what gets measured gets done however; organizations do not always get what they measure. If measurement, by itself, had that much impact on human behaviour, then anyone that had weighing scales would never get fat. An appropriate measurement system is one that energizes employees in the context of what the organization is trying to do. Thus, the logical starting point for the development of any performance measurement system for an organization must be a clear statement of mission, objectives and resultant strategy. An organizations mission is its basic function in society and is the reason why the organization exists. Related to this are the objectives to be achieved and they represent a precise statement of purpose for a specific period. Basically a strategy is a shared understanding about how the organizations mission is to be achieved in a competitive environment. Strategic thinking will focus on customers and competitors as well as internal capabilities and resources. It will include reference to the firms competitiveness, quality of output and levels of customer service. In turn, specified performance measures allow all employees understand what the strategy is and how their performance is linked to that overall strategy. The relationship between Mission, Objectives, Strategy and Performance Measures is depicted in the Figure 1. All the measures are interlinked with each other and hence, should not be looked at in isolation. There are following reasons why organizations should, and often do, measure their performance: To align mission, strategy, values and behaviour To improve the important parameter To numerically define the meaning of success To measure the success WHO SHOULD BE INVOLVED? Looking at the pyramid of the management systems, building and rolling out of BSC should be a top down approach. Whole of the senior management team needs to be involved because we are measuring the business as a whole. The balanced scorecard puts the strategy in the centre and not the control. Thus, by leaving someone out we not only lose their input, but we also lose the commitment and support from that part of the business. If the senior management is not involved the initiative will be perceived as being unimportant. Cascading For the BSC to be effective in facilitating the execution of strategy, it needs to be cascaded throughout the organization. Cascading requires the participation of managers at all levels of the organization to translate the strategy and articulate the relevance of strategic objectives to each department, team and individual. Cascading can and should result in the alignment (or connectivity) of the corporate, departmental, and individual levels of the organization. It is important to remember that strategy is communicated from top to bottom (executives to frontline employees) and that execution begins with the individual. How to Begin: To create the right environment for success following are the steps which one needs to follow. Obtain Clarity and consensus about vision and strategy Set focus Define scope along with roles and responsibility Communicate and educate the organization Set Strategic targets Align program and investments Build feedback systems MEASURING BUSINESS STRATEGY Companies using the BALANCED SCORECARD as the cornerstone of a new strategic management system have two tasks: First, they must build the scorecard, and second they must use the scorecard. The scorecard reflects what the company and the strategies are all about. It acts as a catalyst for bringing in the change element within the organization. This tool is a comprehensive framework which considers the following perspectives and tries to get answers to the following questions 1. Financial Perspective How do we look at shareholders? 2. Customer Perspective How should we appear to our customers? 3. Internal Business Processes Perspective What must we excel at? 4. Learning and Growth Perspective Can we continue to improve and create value? The aim of the Balanced Scorecard is to direct, help manage and change in support of the longer-term strategy in order to manage performance. Generic measures that any organizations scorecards, has are following: Perspective Generic Measures Financial Return on Investment, Economic Value Added Customer Satisfaction, Retention, market and account share Internal Quality, Response time, Cost and Introduction of New products /services Learning and Growth Employee satisfaction and Information system availability Hence, from the above lines we can say that this tool has considered not only the financial results to be important but also those factors which actually drive an organization towards future successes as mentioned earlier. The tool has given stress on the other areas which are required to balance the financial perspective in order to get a total view about the organizational performance and improve the same. The framework tries to bring a balance and linkage between the parameters. The Financial Perspective Balanced scorecard encourages business units link their financial objectives to corporate strategy. Financial objectives represent the long term goal of the organization: to provide superior returns based on the capital invested in the unit. Balanced scorecard can make the financial objectives explicit and customize financial objectives to business units in different stages of their growth and life cycle. Linkage to financial objectives recognize that the long-run goal for the business is to generate financial returns to investors, and all the strategies, programs and initiatives should enable the business unit to achieve its financial objectives. Kaplan and Norton do not disregard the traditional need for financial data. Timely and accurate funding data will always be a priority, and managers will do whatever necessary to provide it. In fact, often there is more than enough handling and processing of financial data. With the implementation of a corporate database, it is hoped that more of the processing can be centralized and automated. But the point is that the current emphasis on financials leads to the unbalanced situation with regard to other perspectives. To link financial objectives to business unit strategy at various stages from aggressive market growth to consolidation to liquidation can be considered, however, for simplification following stages are considered: Growth Sustain Harvest A compilation of these stages is summarized in the table below. Measuring Strategic Financial Themes Strategic Financial Themes Revenue and Growth Mix Cost Reduction/Productivity Improvement Asset Utilization Business Unit Strategy Growth Sales growth rate by segment, percentage revenue from new product, services and customers Revenue/employee Investment (Percentage of sales) RD (Percentage of sales) Sustain Share of targeted customers and accounts Cross selling Percentage revenues from new applications Customer and product line profitability Cost versus competitors cost reduction rates Indirect expenses (Percentage of sales) Working capital ratios (Cash to Cash cycle) ROCE by key asset categories Asset utilization rates Harvest Customer and product line profitability Percentage unprofitable customers Unit costs (per unit of output, per transaction) Payback Throughput The Customer Perspective Many companies today have a corporate mission that focuses on the customer. To be number one in delivering value to customers is a typical mission statement. How a company performs from its customers perspective has become, therefore, a priority for top management. Customers concerns tend to fall into four categories: Time, Quality, performance and service, and Cost. These are leading indicators: if customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading indicator of future decline, even though the current financial picture may look good. To put the balance scorecard to work, companies should articulate goals for time, quality, performance and services and then translate these goals into specific me asures. Customer Perspective core measures are Market Share Proportion of business in a given market Customer Acquisition Rate at which business units attracts/wins new customers or business Customer Retention Rate at which business a unit retains or ongoing relationship. Customer Satisfaction Assesses the satisfaction level of customers along specific performance criteria Customer Profitability Net profit to customer The Internal Business Process Perspective Customer-based measures are very important, but they must be translated into measures of what the company must do internally to meet its customers expectations. After all, excellent customer performance derives from processes, decisions and actions occurring throughout an organization. Hence internal business processes are very important and critical for any organization. Metrics based on this perspective allow the managers to know how well their business is running, and whether its products and services conform to customer requirements (the mission). These metrics have to be carefully designed by those who know these processes most intimately; with our unique missions these are not something that can be developed by outside consultants. In addition to the strategic management process, two kinds of business processes may be identified: a) mission-oriented processes, and b) support processes. Mission-orient ed processes are the core functions the organization which has a direct link with the objective of the organization and many unique problems are encountered in these processes. The support processes are more repetitive in nature and hence easier to measure and benchmark using generic metrics. Internal business process value chain mainly covers three principles: Innovation Identify the need and create product/service offering Operation Build the product/service and Deliver them Post-sale Service Service the customer The Learning Growth Perspective A companys ability to innovate, improve and learn ties directly to the companys value. That is only through launching new products/services, add/create more value to customers and improve operating efficiencies. This perspective includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement. In a knowledge-worker organization, people the only repository of know ledge are the main resource. In the current climate of rapid technological change, it is becoming necessary for knowledge workers to be in a continuous learning mode. Many agencies often find themselves unable to hire new technical workers, and at the same time there is a decline in training of existing employees. This is a leading indicator of brain drain that must be reversed. Metrics can be put into place to guide managers in focusing training funds where they can help the most. In any case, learning and growth constitute the essential foundation for success of any knowledge-worker organization. Kaplan and Norton emphasize that learning is more than training; it also includes things like mentors and tutors within the organization, as well as that ease of communication among workers that allows them to readily get help on a problem when it is needed. It also includes technological tools. Study has shown that there are three principle categories for the learning and growth p erspective: Employee capabilities Information system capabilities Motivation, empowerment and alignment The learning and growth measurement framework The Four Perspectives: Cause and Effect Relationship The four perspectives as mentioned above are highly interlinked. There is a logical connection between them. The explanation is as follows: If an organization focuses on the learning and the growth aspect, it is definitely going to lead to better business processes. This in turn would be followed by increased customer value by producing better products which ultimately gives rise to improved financial performance. A strategy is a set of hypotheses about cause and effect. The chain of cause-and- effect should pervade all four perspectives of the Balanced Scorecard therefore a properly constructed Balanced Score Card should tell the story of the companys strategy. FEATURES OF A GOOD BALANCED SCORE CARD: It tells the story of a companys strategy, articulating a sequence of cause and effect relationships. It helps to communicate the strategy to all members of the organization by translating the strategy into coherent and linked set of understandable and measurable operation targets. A balanced score card emphasizes non-financial measures as a part of program to achieve future financial performance The balanced score card limits the number of measures identifying only the most critical areas. The purpose in to focus managers attention on measures that most affect the implementation of strategy. The balanced score card highlights less than optimal trade offs that managers may make when they fail to consider operational and financial measures together. Feasibility study for Implementation of BSC at vertical level Company Profile Larsen Toubro Limited (LT) is a US$ 9.8 Billion, technology-driven engineering and construction conglomerate and one of the largest companies in Indian private sector, with additional interests in manufacturing, services and information technology. LT Integrated Engineering Services is a Strategic Business Unit of Larsen Toubro Limited, dedicated to providing design and engineering solutions to various industries such as Automobile, Aerospace, Construction Off Highway, Machinery, Medical Devices, Industrial Products, Marine, Consumer Electronics, Minerals Metals, Consumer Packaged Goods, Pharmaceuticals, Oil Gas as well as other Process Industries. LT IES end-to-end services involve product design, analysis, prototyping testing, embedded system design, production engineering, plant engineering, buildings factories design, asset information management sourcing support using cutting-edge CAD / CAM / CAE technology. With a pedigree of engineering and manufacturing exc ellence of Larsen Toubro Group that spans seven decades, strong expertise with cutting-edge technologies and state-of-the-art infrastructure, LT IES has successfully partnered with leading organizations across the globe to meet their business objectives. A vibrant workforce of multi-skilled engineering professionals operates from our seven development centres in India and twenty offices worldwide to help our customers accomplish the most challenging time-critical technical and business objectives. IES Vertical structure Vision To be in Top 3 engineering service provider in India Mission To provide engineering solutions using cutting edge PLM technologies to help our customers achieve their objectives of innovation, cost reduction and faster time-to-market. Corporate Objective Revenue USD 200 Mn in 3 years. I am part of Truck and Off-Highway vertical. Hence, This project is carried out for Truck and Off highway vertical. At vertical level soon after the change in management in year 2009, we did a deep dive in various areas of business and we found following results. Scenario Before 1 year. Loss making accounts PBIT out of control. Ad-hoc approach. Lack of coordination between Marketing and Delivery teams. Lack of Role clarityRole DefinitionKPI at various levels. Identity crisis at Middle Management level (T1/T2). Technical vs. Business leaders. Career paths not defined. Junior staff does not have many role models in Technical leaders. Leaders with good communication+ Soft skills are seen getting recognized. No clear definition of success of projects. This has motivated us to find out the reasons as well as suggest possible solutions to improve the situations. Our new vertical head is a very engaged leader who has guided this entire project of seeing feasibility of using Balanced scorecard to analyse the situation and improve by pressing the right buttons. Building a Balanced scorecard In our vertical we took following steps to build balanced scorecard. Building a core team Representative from Top Management Team of 10 Account Managers Team of 10 Project Manager Team of 20 Team Leader and Members Specify strategic objectives Choose strategic measures Develop implementation plan Define KPIs for each perspective Linking of the KPIs with Roles Design templates Measurement Definition Each perspective Measurement Summary Lag Lead Comparison Review Feedback The team was lead by vertical head while defining the strategic objectives. Hence, we had a direction as well commitment from the top management. We are developing the systems which is based on KPI, as based on various discussion it has been observed from the voice of the team that for an individual, KPI could be defined as effective measurement indicators, which present one of the activities of the company, and this is also important the strategic goals achievem ent. During review meetings of the building the scorecard we discussed several KPIs considering perspectives of BSC. Some these are listed in the table below. While deciding appropriate KPIs at different level, we also did brain storming on Lagging and leading indicators. Most of financial KPIs are actually lagging indicators. Hence, managers are not able to receive up to date information from lagging indicators. That is why they are not able to monitor these processes directly. Lagging indicators present the performance of the overall systems work and there are lots of factors that influence on them. These metrics show the results and effects of management actions that already have been applied. Leading KPIs are the metrics that refer to the current and future effects. Oppositely to lagging indicators, leading ones are linked with managers decisions directly. After a decision is taken, it could be resulted in changing the performance of activity, that leading indicator sho w. Lagging indicators are needed to be used as a tool to manage the companys future which is actually one of the most important goals of building the Balanced Scorecard for our vertical. Cause and effect relations between KPIs Since it is very important to have cause and effect relationship between KPIs, While building a map of KPIs for the departments and the individuals per their roles and responsibility it was aimed to prevent the KPIs to be mixed up and present conflicting information. We worked on the logic of preventing the map of KPIs to be overloaded by the quantity of measures needs to be understood by top management. We made sure that function relations between indicators exist and can be presented in a way of mathematical formulas. While distributing the KPIs to different roles, We also worked on the linkage of the KPIs and role, to define them clearly at the same to see a direct relation of an individuals performance to the objective of the organization. Balanced Scorecard at Vertical Level Objectives and Measurement KPI at Vertical Level Measurement at Account Level Measurement at Project Level ADVANTAGES OF BSC The balanced scorecard tool is being used by several organizations throughout the world because of certain advantages it has been able to deliver as below: It translates vision and strategy into action. It defines the srategic linkages to integrate performance across organizations. It communicates the objectives and measures to a business unit. It aligns the strategic initiatives in order to attain the long-term goals. It aligns everyone within an organization so that all employees understand how they support the strategy. It provides a basis for compensation for performance. The scorecard provides a feedback to the senior management if the strategy is working. Focusing the whole organization on the few key things needed to create breakthrough performance. Helps to integrate various corporate programs. Such as: quality, re-engineering, and customer service initiatives. Breaking down strategic measures towards lower levels, so that unit managers, operat ors, and employees can see whats required at their level to achieve excellent overall performance. LIMITATIONS OF BSC It is not easy to implement this tool because it involves a lot of subjectivity. The tool is much more complex compared to the other tools The measures that need to be taken are contingent upon the kind of environment, industry and the business the organization is in. A lot of refinement is still required to be done so that it becomes understandable to every stakeholder associated with the organization. CONCLUSION The tool has become a weapon for organizations to identify the pressure points, conflicting interests, objectives setting, prioritization of objectives, planning and budgeting. The four main important steps that need to be taken care of are Translating the vision Communicating and Linking Business Planning Learning and Feedback The Balanced Scorecard is therefore a very important strategic management tool which helps an organization to not only measure the performance but also decide the strategies which are needed to be adopted so that the long-term goals are achieved. Thus, in other words, the application of this tool ensures the consistency of vision and action which is the first step towards the development of a successful organization. Also, its proper implementation can ensure the development of competencies within an organization which will help it to develop a competitive advantage without which it cannot expect to outperform its rivals. References Sources of Information: 1) The Balanced Scorecard Translating the Strategy into action By Robert S. Kaplan David P. Norton 2) Balanced Scorecard In a week, By Mike Bourne Pippa Bourne 3) The Fifth Discipline, The art and Practice of Learning organization, By Peter M. Senge 4) https://www.thebalancedscorecard.com 5) https://www.thepalladiumgroup.com This report is integral part of my Executive Management program at S.P. Jain Institute of management. Analysis recommendations provided in this report are purely based on my personal understanding does not constitute views of any company or Agency. Brijesh Dave

Monday, July 6, 2020

Top Tips of Topics to Write a Definition Essay on

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